2012-02-13

Hospital Transfers

    Hospital transfers are generally the more predictable and easier form of transfer.  The first time at a hospital might be tricky, but once you have been there you know exactly what it is like and what to expect.  From then on every trip will be fairly similar and predictable.

    The main issue is usually with the CC (cremation certificate).  It costs $80 to get a CC and often needs to be paid for first.  This means going to a cashier then going back to the records section to collect the papers.  The other common issue is with after hours or if a hospital has dedicated mortuary staff and they are away.  Then it can take a while to get security or someone else to let you in.

    Something which caught my attention was how hidden the mortuaries appear to be.  It is as though to hide the mortuary is to deny that death happens there.  Those that run the hospitals do not want the mortuary to be seen or known of by the public.  As such the mortuary is usually in a service corridor, between the kitchens and laundry rooms.  The mortuary door is unlabelled and looks like a janitors closet.  An interesting correlation is that the hospitals who do not hide the mortuary tend to have the best mortuaries (such as Westmead and Concord).  The ones that hide the mortuary are the ones that tend to have the worst mortuaries (such as RPA).

    Hospital mortuaries usually have a large fridge.  To find the correct body an undertaker enteres this large fridge and 'goes shopping' as someone put it.  This involves going up to each body and checking its ID one by one until the right one is found.  Sometimes you will find the right one first go, but many times it will take a few moments.  Some hospitals (such as Westmead and Concord) keep the bodies on numbered trays.  Others like Royal North Shore have an ID badge on the outside of the body bag.  Both systems make it easier to find the body and can skip the 'shopping' experience.

    A list of hospitals and how to do a transfer there.  Note; this is not a complete list and things are liable to change.  So it is perhaps not an accurate list.

Concorde:
This is a good hospital. The mortuary is basic, kind of dark, but it is always clean and organised. The administration in this hospital is also very good and efficient. The mortuary staff are also great to work with. It is also one of the only hospitals which signposts the location of the mortuary.

Contacts:
- Switchboard: 9767 5000.
- Fax: 9767 6991.
AddressHospital Rd, Concord West NSW 2138
  1. Enter via the gate at the intersection of Nullawarra Ave and Boronia St, Concorde West.
  2. Head over to the records building for both the DC and CC.
  3. Collect the papers from records and head to the mortuary which is just back down the road and on the left as you exit.
  4. Wait for the staff to show up.  This is the only issue as it can sometimes take time.  It should be noted that they will try to drop what they are doing and prioritise getting to you.  So do not bug them too much.
  5. Let them know who you need, sign out the body and go.  That’s it!

Greenwich Hospital:
A good hospital and mortuary. However there are no dedicated mortary staff, although the medical and admin staff here are good. The only tricky part is how spread out everything is and how one has to go up and down levels to get everything. If you go around the back and basically in what appears to be a staff door then you will have a lift that can take you everywhere.  Saving yourself a lot of unnecessary trouble and walking.

Contacts:
- Main Number: 9903 8333.
- Fax: 9903 8269.
- Address: 97-115 River Road, GREENWICH NSW 2065.
  1. Enter via the lights on River Rd, Greenwich, near Standish St.  Watch out as the sign for the hospital is a large white board behind some bushes and with small writing.  This makes it easy to miss.
  2. Drive up the hill and park by the mortuary first, it is an older green garage door on the left as you go up the hill.
  3. Go in the doors to the left of the garage. There you will find the lift that can take you everywhere and saves walking up and down stairs and slopes.
  4. If you need a CC head over to reception first to collect the receipt. This is up on level 2.
  5. Next go the records office, on level 1, turn right as you exit the lift and right again.
  6. The staff will get the appropriate papers then accompany you to the mortuary which should be right next to where you parked (on level G).
  7. Reverse into the now open garage and shut the door to conceal what is happening.
  8. Sign out the body as with many other hospitals and head out shutting the garage door behind you.

Royal North Shore:
RNS is a great hospital. Everything is close and easy to get to. Sure there is a long walk from the van to the mortuary, but it is an easy and level walk. Then the records are right next to the mortuary. But one of the best things about this place is the staff. It shows how having dedicated mortuary staff makes a huge difference. The other thing here is do not annoy the mortuary staff or they can make things difficult.

Contacts:
Main Number: 9926 7111.
Fax: 9926 7779.
Address: Reserve Road, ST LEONARDS NSW 2065.
  1. Enter via Westbourn St, St Leonards, just off the Pacific Hwy.
  2. Turn right where the ‘Emergencies’ sign points; just after all the parallel parking, before the round about area.  Follow the road around and turn into the car park on the left just after the ambulance bay.  Opposite the hospital entrance there is a driveway with a chain across it.  Remove the chain and
  3. reverse up around the corner, you want to be as out of site and close to the doors as possible.  Put the chain back lest you get parked in.
  4. Grab your trolley and proceed through the wide door behind you. You will walk along a long and high corridor that reminds people of mine shafts.  Keep following the corridor until you get to a fork, here the middle tunnel will lead down to another level and has “Restricted Access” signs on it.  You want to go in a door to the right of that tunnel.
  5. Go in the first door and stop at the second, here you just ring the buzzer and announce yourself when they answer.  If nobody is there use the phone to call security, or if they are busy call the switchboard operator.  It’s a 24 hour operation so someone will be about to let you in.
  6. Once in you will notice the mortuary is a long corridor with the fridge on the left and another door at the end.  Which ever one of you is in charge of paperwork will now continue out the other door.  If and only if you need a CC then you will need to go up to level 10 and pay the cashier before coming back down.  As you exit the mortuary you will have noticed on the right is Medical Records.  This is where you go to actually collect the DC and CC.
  7. While one person is collecting the paperwork the other will collect the body.  Head into the big fridge and ‘go shopping’.  The bags are almost always clearly marked and labeled here to make it easier for you.  Once you’ve located the correct body wheel them out into the corridor/mortuary.
  8. Check for valuables and if infections!! Place your wrist tag on the deceased.
  9. Wedge the deceased on the hospital trolley against the wall and place your trolley between you and the deceased.  Now simply slide them from the hospital trolley to your trolley.  This is a one person operation due to the convenient height and shape of the hospital trolleys here.
  10. Complete the mortuary book and head out.
<> RNS is under renovations and due to move the mortuary. So in not long the system here will be completely different <>
Royal Prince Alfred:
Simply put I hate this place (as do most undertakers).  It is the most disrespectful mortuary in NSW by far. The staff themselves are nice enough, and do try. However the whole system is just shocking and regards the dead as a nuisance. RPA is a great hospital with wonderful administration and doctors. So if sick go here. However if you are to die it would be better to do so on the street as the dead are disrespected so much at RPA.

Contacts:
Main Number: 9515 6111.
Fax: 9515 6133.Address: Missenden Road, CAMPERDOWN NSW 2050.
  1. Book the wards-man before you even set off.  R.P.A is the
  2. only place where you will need to book the wards-man in advance.  Just be aware that booking them will not mean they show up on time.
  3. Enter via John Hopkins Drv, Camperdown, just off Misseden Rd.
  4. Drive around back, head to the little brick church behind the main hospital building.  Just opposite the church is a driveway that goes up into a sealed car park.  Buzz secruity on the intercom and head in.  The parking space is at the end and on your left.
  5. You will enter the building on level 2 and the mortuary is just down the corridor past the lifts and to the right.  These lifts will take you directly to Medical Records, but not to the Cashier.
  6. If you need a CC go to the cashier next to reception on level 1 first and collect the receipt.
  7. If you only need a DC or have a receipt then go to Medical Records on level 4.  If going straight from reception you will need to head over to the North Elevator down the corridor.  Do not go up the first lift you see or you will get stuck at a dead end.
  8. Collect the DC and CC (if needed) from Medical Records and make sure they ring the wards-man before heading to the mortuary.
  9. Sit and wait.  You can wait an hour easily, and if they are there in 30 minutes or less count yourself lucky.  An issue here is that there use to be a row of dirty discarded chairs to at least sit on.  Now there are none.
  10. Once the wards-man shows up head in, show him the papers and sign the body out.  Sometimes you will have to get the body yourself as they might be slow or unwilling.
  11. Check for valuables and if infections!! Place your wrist tag on the deceased and fill in the mortuary book.

Sacred Heart Hospice:
This is another pretty good hospital.  The staff are usually fast and helpful.  However they can be a bit slow sometimes.  The entrance to the morgue is easy to miss, so keep and eye out for the crossing and look for the driveway on the right.

Contacts:
Main Number: 9361 9444
Address: 170 Darlinghurst Road, DARLINGHURST, NSW 2010.
  1. Enter via Darlinghurst Rd, Darlinghurst.
  2. Go in the gate, use the one on the left.
  3. Park somewhere inside out of the way, one person should wait in the car while the other continues inside for the papers.
  4. Reception is just inside and on the right (similar to St Vincents Private).  You will need to sign a book, get the papers and you
  5. must get the key.  This will let you into the garage for the mortuary and the building itself.  Either are impossible without it.  Make sure they also call the mortuary staff to let them know you are on the way.
  6. Head to the mortuary on Victoria Rd.  To do this drive out and turn right onto Darlinghurst Rd.  Go right at Burton St and then right once more at Victoria Rd.
  7. The entrance is on the right opposite St Vincents Private, just after a crossing.  Swipe the key at the boom gate to enter.
  8. The mortuary is down the end on the left, but you will need to back up to it.  So drive in and turn right so you head to the wall, this will let you reverse down the car park and up to the mortuary.  It is the glass door between the yellow bollards.
  9. Swipe the key once more and make your way in, go right and then left into a long corridor.  The first door on the right is the mortuary, wait here for the staff.  This can take some time but is usually not too bad.
  10. Check for valuables and if infections!! Place your wrist tag on the deceased and fill in the mortuary book.
  11. Once all is done you will need to return the key to the staff member.  To exit into the car park there is a swipe pad to the left of the doors, just waving your hand by it is enough to open it.

St Vincents Private Hospital:
St Vincents private and public hospitals both share the same mortuary and basically the same procedure.  The main difference is just where you go to  get the paperwork.  The staff at both hospitals are also usually good, especially the dedicated mortuary staff.  It can be off-putting to go to the mortuary due to all the ‘No Entry’ signs and that you are driving down a park.  But it is ok, this is a service road for the hospital.

Contacts:
Main Number: 8382 6222.
Address: 438 Victoria Street, DARLINGHURST NSW 2010.
  1. Enter via Victoria St, Darlinghurst.  Pull over and wait where all the cars are parked at a 45 angle.
  2. Enter the hospital and head to reception for the DC or CC.  Fill in their book and let them call the mortuary to let them know you are on the way.
  3. Head over to the mortuary, it is located in Barcom Ave.  To get there continue up Victoria St, turn left on Oxford St and then left right away into Barcom St.  Do not follow the road to the right but go straight up the brick roadway in the park.  Ignore the ‘No Entry’ signs.  There is a garage door on the left not too far down the roadway.  This is the mortuary entrance so reverse up to it.  In many cases it will already be opened for you.
  4. Let the staff know who you are after and they will get the body.
  5. Check for valuables and if infections!! Place your wrist tag on the deceased and fill in the mortuary book.
  6. Load up the body and that is it.

St Vincents Public Hospital:
St Vincents public and private hospitals both share the same mortuary and basically the same procedure.  The main difference is just where you go to  get the paperwork.  The staff at both hospitals are also usually good, especially the dedicated mortuary staff.  It can be off-putting to go to the mortuary due to all the ‘No Entry’ signs and that you are driving down a park.  But it is ok, this is a service road for the hospital.

Contacts:
Main Number: 8382 1111
.Fax: 9332 4142.
Address: 390 Victoria Street, DARLINGHURST NSW 2010.
  1. Enter via Victoria St, Darlinghurst.  Turn left
  2. just after the ‘Emergency’ sign into the temporary waiting area.
  3. One person will wait in the car while the other heads in to get the paperwork.
  4. If you need a CC go to the cashier first to pay for it.  They are located a little further down the corridor and on the right, opposite the ATM machine.
  5. Go to reception next to the entrance for the DC and CC itself (it is on the right as you entered; similar to Sacred heart Hospice).  You will need to sign a book here and let them know who you are after before getting the DC or CC.
  6. Make sure they call the mortuary and let them know you are on the way.
  7. Head over to the mortuary, it is located in Barcom Ave.  To get there continue up Victoria St, turn left on Oxford St and then left right away into Barcom St.  Do not follow the road to the right but go straight up the brick roadway in the park.  Ignore the ‘No Entry’ signs.  There is a garage door on the left not too far down the roadway.  This is the mortuary entrance so reverse up to it.  In many cases it will already be opened for you.
  8. Let the staff know who you are after and they will get the body.
  9. Check for valuables and if infections!! Place your wrist tag on the deceased and fill in the mortuary book.
  10. Load up the body and that is it.

Westmead:
Westmead has hands down one of the cleanest mortuaries you will ever find.  Do NOT take your trolley inside the mortuary.  They have lovely blue floors and do not want scuff marks, so if you try to take the trolley inside you may find yourself in trouble.

Contacts:
Main Number: 9845 5555.
Fax: 9845 5000.
Address: Cnr Hawkesbury and Darcy Roads, WENTWORTHVILLE NSW 2145.
  1. Enter via the lights on Darcy Rd, Westmead.
  2. Follow this road and stop at the main entrance in the 15min temporary parking area.  Whoever is in charge of paperwork will head inside.  Go in down the large corridor on the right and just to the left you will find Medical Records/Reception, it is an office set-up with lots of little cubicles and chairs to wait in.
  3. Skip the queue (if there is one) and head straight to the counter.  They will recognise who you are and see you straight away.  This is where you pay for CC as well as collect the CC and DC.  Once you have all the paperwork head over to the mortuary.  
  4. Continue up this road and turn left on Hawksberry Rd.  Turn left back into the hospital just after the round about and turn right straight away.  basically follow the ‘NETS’ signs until you see signs pointing to the mortuary.
  5. This next part is the only issue with Westmead.  You will need to pass through two security boom gates.  Press the buzzer and prepare to wait a while, I have waited over 25mins before someone behind us got out and used their staff card to open the gate.
  6. After passing a second boom gate there will be an awning on the right, head over here and reverse up to the big roller door.  Use the bell on the pillar to ring the mortuary staff.  If after hours or nobody is there then use the phone to call them in.
  7. Get your trolley ready but leave it in the loading dock!  Never take your trolley onto the blue floor.  They keep it perfectly clean and will either be annoyed you took the trolley in or appreciate that you did not.
  8. Hand them all the appropriate paperwork and they will pull out the body for you.
  9. Check for valuables and if infections!! Place your wrist tag on the deceased and fill in the mortuary book.
  10. Transfer the deceased to your trolley and into the car in the loading bay.  Make sure to fill in the mortuary book.

An~~

    2 comments:

    1. Does this work ever give you the shudders or the creeps.I know it must be a source of income to you., but how do you get used to it?

      ReplyDelete
    2. Thanks for sharing beautiful content with us. Keep posting !!! Mortuary Trolleys

      ReplyDelete

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